The 10 Commandments of Great Customer Service

Updated 22nd June 2016.

Customer service is an integral part of our work and not be seen as an extension of it. the most important asset of a company is its customers. Without them we could not and does not exist in the business. In response to our customers that will help us not only to do by continuing business with you, but your friends and colleagues to grow recommended.

The practice of customer service should also be present at the fair as in a sales environment.

The 10 Commandments of Customer Service

Do you know who's boss. They are in business to serve customer needs, and you can only do that if you know what your customers want. If you really listen to your customers, they will let you know what they want and how to provide a good service. You never forget that the customer pays our salary and makes your job possible.

1. Be a good listener

Take the time to identify themselves to customer needs by. Questions and focusing on what the customer really means

Listen to your words, tone of voice, body language, and how they feel especially yourself. Beware to make the right assumptions - think intuitively know what the customer wants. Do you know what are the three most important things for your customers?   Listening and effective care are particularly important in the lounge, where there is a great danger of preoccupation - looking around to see who could sell it.

2. Identify and anticipate needs

Customers do not buy products or services. They buy good feelings and solutions to problems. Most customer needs are emotional not logical. The more you know your customers, the better you will anticipate their needs. Communicate to be regularly informed about the problems and future needs.

3. customer feel important and appreciated

Treat them as individuals. Always use your name and find ways to compliment them, but be honest. People appreciate honesty. a good feeling and confidence created. Think of ways to generate good feelings about doing business with you. The customers are very sensitive and know whether you really care about them. Thanks to them whenever you get the chance.

4. Body language is the key

To ensure that the floor show that your body language conveys sincerity. His words and actions should be in harmony.

5. Understanding is the key

Help clients understand their systems. Your organization can have the best systems to do things in the world, but if the customer does not understand, it may tangled be impatient and angry. Take the time to explain how their systems work and how to simplify transactions. Make sure that your systems do not reduce the human element of your company.

6. Appreciate the power of "Yes"

Always look for ways to help their clients. If you have a request (as long as it is reasonable) have to tell them that you can do. Find out how later. Look for opportunities to do business with you easily. He always does what he says, what he will do.

7. How can I Apologize

If something goes wrong, apologize. It's easy and customers. The customer may not always be correct, but the customer is always to win. Address problems immediately and let customers know what they were doing. Make it easy to sue for customers. The value of their complaints. As much as I dislike it gives us the opportunity to improve. Even if customers have a bad day, go out of their way to be comfortable.

8. Give more than expected

Since the future of all societies is to keep customers happy, think of ways on competition to rise. Consider the following:

• What you can contact the customer that they can not get elsewhere?
• What can you do to keep track of and to thank people even if they do not buy?
• What can you give customers that is totally unexpected?

9. Get regular feedback

Encourage and welcome suggestions about how it could be improved. There are several ways to find what customers think and feel about their services.

• Listen carefully to what they say.
• Check regularly to see how things are going.
• Enter a method that invites constructive criticism, comments and suggestions.

10. The employees are treated well

Employees are your internal customers and need a regular dose of appreciation. Thanks to them and find a way to let them know how important they are. Treat your employees with respect and chances are, they will have to consider more customers. Thanks to come from above. Treating customers and employees well is equally important.