Ten Commandments of Great Customer Service

Digital Vision / Photodisc / Getty Images

Updated: January 30, 2016th

Customer service is an essential part of our work and not to be seen as an extension. the most important asset of a company is its customers. Without them we could not and does not exist in the business. If our customers are satisfied that not only help us grow to do with you by continuing business, but to recommend your friends and colleagues.

The practice of customer service should also be present at the fair as in a sales environment.

Commands ten customer service

Know who's the boss. They are to meet in the business customer needs, and you can only do if you know what your customers want. If you really listen to their customers, they let you know what they want and how to provide a good service. You never forget that the customer pays our salary and makes your job possible.

1. Be a good listener. Take the time to identify themselves to customer needs by. Questions and focusing on what the customer really means Listen to your words, tone of voice, body language, and how they feel especially yourself. Attention to make assumptions - you think intuitively know what the customer wants. Do you know what are the three most important things for your customers?   Effective listening and undivided attention are particularly important in the room where there is a great danger of employment - looks around to see who could sell it.
   
2. Customer identification and anticipation of needs. You do not buy products or services. Buy a good feeling and troubleshooting. Most customer needs are emotional not logical. The more you know your customers, the better you will anticipate their needs. Communicate to be regularly informed about the problems and future needs.
   

1. Customer feel important and appreciated. Treat them as individuals. Always use your name and find ways to complement them, but honestly. People appreciate honesty. good feeling and confidence created. Think of ways to generate good feelings about doing business with you. The customers are very sensitive and know whether you really care about them. Thanks to them, whenever they get the chance.

1. Body language is the key. In the exhibition hall, so that your body language conveys sincerity. Your words and actions should be in harmony.

2. Understanding is crucial. To understand customers, help their systems. Your organization can have the best systems to do things in the world, but if the customer does not understand, it may tangled be impatient and angry. Take the time to explain how their systems work and how to simplify transactions. Be careful not to reduce the human element of the organization your systems.

3. Look always underestimate the power of "Yes". For ways to help their clients. If an inquiry (as long as it is reasonable) have to tell them that you can do. To understand how the result. Look for opportunities to do business with you easy. He always does what he says he will do.

4. apologize. know if something goes wrong, apologize. It's easy and customers like it. The customer is not always right, but the customer must always win. Address problems immediately and let customers know what they were doing. Make it easy to sue for customers. Appreciating their complaints. As much as I dislike it gives us the opportunity to improve. Even if customers have a bad day, go out of their way to be comfortable.

5. Give more than expected. Since the future of all societies is to satisfy customers, think of ways over the competition stand out. Consider the following:
   - What can you give customers that they can not get elsewhere?
   - What can follow and thank people even if they do not buy?
   - What can you give customers that is totally unexpected?

6. Get regular feedback. Encourage and welcome suggestions about how it could be improved. There are several ways you can find out what customers think and feel about their services.
   - Listen closely to what they say.
   - Check regularly to see how things are going.
   - Ensure that invites for a method that constructive criticism, comments and suggestions.

7. Treat them well. Employees Employees are your internal customers and need a regular dose of appreciation. Thanks to them and find a way to let them know how important they are. Treat your employees with respect and chances are, they will have more customers in mind. Assessment comes from above. Treating customers and employees is just as important.